IPEX for Health.

Take better careof your comms.

A tailor-made hosted telephony solution that overcomes the ever-increasing demands of patient communication, streamlining processes to ultimately improve patient care and staff productivity.

Healthy communication with patients.

IPEX for Health blends features from multiple platforms to put all your comms – calls, video and messaging – in one place, for a simple user interface that improves admin productivity. You could even start offering video consultations or appointments!

Teams will be able to work from home too, with a range of wall boards and reports to assess productivity, while organisations can also rest assured that all patient data is kept safe behind industry-leading cybersecurity tools.

Practices can also leverage sector-specific integrations, like EMIS, as well as automated SMS and WhatsApp notifications to provide a seamless experience and reduce no-shows.

What we do.

We make your comms as easy as possible, so your team can focus on enhancing Practice Efficiency and Patient Care, alongside a range of sector-specific customisations.

Improve the calling experience

Advanced contact centre features like queue position announcements and ‘callback requests’ make it easier for patients to connect, reducing frustration and significantly reducing wait times.

Ensure communication from anywhere

Users can make and receive voice calls and conduct ad hoc or scheduled video conferences on various devices, including mobiles, laptops, and desk phones, to enhance staff mobility and enable GP consultations and check-ups to be conducted from any suitable location.

Enhance record-keeping

Integrate with clinical systems, like EMIS seamlessly, and match caller IDs to patients’ records to simplify staff workflow by displaying patient details and recording call data automatically.

Leverage a bespoke telephony platform

A multi-tiered telephony platform, built on six hosted telephony platforms, to ensure that every practice receives a tailored solution based on its unique needs and requirements.

Measure performance accurately

Real-time reporting and monitoring with wallboards ensure there’s an accurate and quantitative view of demand, simplifying how teams manage workloads, assess performance and allocate resources.

Secure patient information

Ensure patient data is safe, secure and meets regulatory data security requirements, building patient trust and minimising potential legal and financial risks for practices.

Harness omnichannel capabilities

Incorporate a range of valuable features including text-based (SMS, LiveChat, WhatsApp) comms to send patient reminders and communicate with ease, promoting better patient engagement and compliance.

Plus, REST API integration, PCI DSS-compliant call recording, and Voicemail-to-Email with Google API Speech-to-Text Transcription, all create a holistic, omnichannel solution that caters to the diverse, evolving communication needs of NHS GP Practices.

“IPEX for Health has improved the hospital’s efficiency, … and ultimately enhanced the quality of patient care … with a modern, adaptable, and patient-centric telephony system.“

Lymington Hospital

What our customers say.

IP Exchange Ltd
4.8
Based on 18 reviews
powered by Google
Charles BlackwellCharles Blackwell
10:20 26 Jun 23
We have received consistently good service from the team at IP Exchange since they first came into the market. As they've grown as a business, they've successfully scaled-up but without losing the personal touch and excellent service that they started with. Would highly recommend them to any business looking for a communications and IT service provider.
SeanSean
13:19 25 May 23
Because Margaret is an absolute joy to deal with, if I ever have any issues she is there to answer my questions, deal with the issue quickly and with a lovely personality. In these days of generally poor customer service across the board, it is nice to have great service for a change.
Michael NelsonMichael Nelson
22:44 24 Mar 23
Absolutely fantastic communications provider. Always willing to go above and beyond to help us and support us in our business. Never experienced any issues or outages. I would definitely recommend to friends, family, colleagues and clients.
Karen AllenKaren Allen
12:52 24 Mar 23
If only other companies had the same customer service level that IPEX has provided us with, then we would all be laughing. On the few occasions we have had problems with the system or broadband they have been efficiently dealt with by the team at IPEX.
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