IPEX for Housing.

Reliable foundationsof your comms.

Meticulously crafted to address the nuanced requirements of housing organisations, integrating sector-specific third-party platforms into a sophisticated hosted telephony solution.

All comms under one roof.

IPEX for Housing blends features from multiple platforms to put all your comms – calls, video and messaging – in one place, for a simple user experience that improves productivity.

Plus, integrations into popular housing subscription services ensure streamlined processes, freeing up agents’ time to deliver higher levels of customer service.

You can even enable users to make contact through their web browser, maximising lead generation, while real-time reporting ensures managers can stay on top of targets, further empowered by AI reporting and decision-making.

What we do.

We’ve included all the tools your team needs to stay in touch and collaborate with service users, with bespoke functionality for Housing organisations.

Optimise Remote working

Empower teams to work efficiently from anywhere with IPEX for Housing, transcending traditional office spaces, and enabling them to stay connected on the go, via voice, video, and instant messaging for efficient communication.

Remove communication barriers

Versatile desktop and web applications ensure teams are accessible from any device, while tenants can even use their web browsers to make contact, thanks to built-in Web-RTC technology.

Streamline management

User-friendly dashboards simplify system admin, with comprehensive control across the entire platform, to maximise efficiency and simplify the scaling of the solution as the organisation grows.

Accelerate decision-making

AI-powered analytics tools provide valuable insights into call volumes, customer behaviour, agent performance and more, for more informed decision making and resource allocation.

Fortify security

Harness advanced security features to ensure secure communications and help meet industry compliance requirements, safeguard tenant data, and protect property management operations.

Chat seamlessly

Internal and external chat solutions streamline communication, reducing response times and improving collaboration, simultaneously enhancing teamwork and tenant engagement.

Integrate more tools

Access third-party applications (M365/Teams, SMS, Fb Messenger, Prompt Scripts, Speech-to-Text, EnQuanta, Click2Call and more), directly within the platform to deliver more engaging and informed interactions, streamline workflows and boost collaboration, meaning one app for all communication.

Our Housing customers.

“The entire process was handled effectively by IPEX… a completely transparent approach which allowed us to mould our telephony platform in exactly the way we required.“

Worthing Homes

What our customers say.

IP Exchange Ltd
4.8
Based on 18 reviews
powered by Google
Charles BlackwellCharles Blackwell
10:20 26 Jun 23
We have received consistently good service from the team at IP Exchange since they first came into the market. As they've grown as a business, they've successfully scaled-up but without losing the personal touch and excellent service that they started with. Would highly recommend them to any business looking for a communications and IT service provider.
SeanSean
13:19 25 May 23
Because Margaret is an absolute joy to deal with, if I ever have any issues she is there to answer my questions, deal with the issue quickly and with a lovely personality. In these days of generally poor customer service across the board, it is nice to have great service for a change.
Michael NelsonMichael Nelson
22:44 24 Mar 23
Absolutely fantastic communications provider. Always willing to go above and beyond to help us and support us in our business. Never experienced any issues or outages. I would definitely recommend to friends, family, colleagues and clients.
Karen AllenKaren Allen
12:52 24 Mar 23
If only other companies had the same customer service level that IPEX has provided us with, then we would all be laughing. On the few occasions we have had problems with the system or broadband they have been efficiently dealt with by the team at IPEX.
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