Case Studies
Shocking Success: EPG Sparks a Seamless Shift to Remote Work
- EPG Services
The Challenge.
EPG was growing organisation that could only leverage a set number of fixed lines available due to a very rigid contract with its incumbent This significantly frustrated the team as it grew with staff having to share phone lines. Then Covid-19 struck. When the ‘lockdowns’ were put in place, EPG needed to transition to remote working within two days, which just wasn’t possible with their existing telecom infrastructure and their provider’s quote for the required implementation was prohibitively expensive.
EPG Services
The Solution
Given the deadline, IPEX immediately deployed engineers to install a new cost-efficient phone system and hardware that enabled calls to be redirected to mobile phones, ensuring EPG maintained service standards, while preventing missed calls through the transition.
IPEX also provided each staff member with a mobile app, upgrading software on both their mobile devices and laptops to enable engineers to access vital company documents remotely – and just as importantly – securely, given the sensitive nature of its clients’ physical infrastructure.
The Results
EPG’s seamless transition from an office-based operation to a fully remote workforce was a resounding success, with no disruption to services. The new system now allows EPG to maintain business continuity no matter the challenges the team faces and scale its phone lines in just a few clicks, enabling the business to grow effortlessly.
The flexibility of the new telecom system has also provided EPG with greater management oversight. Managers can now track individual productivity and engage with employees more effectively, ensuring that staff well-being is maintained even while working remotely.
Office Manager
“From the initial call to installation the team at IPEX was professional, efficient, and thorough. Nothing is too much hassle for the team and having moved from a big provider to a smaller one, we have experienced first-hand the increased dedication and personalised service on offer. I would recommend IPEX to anyone given how they seamlessly transitioned EPG from panic mode to business as usual, with our customers experiencing no difference in the service we provide them.”