Lymington Hospital’s old telephony system was causing significant operational challenges. The ISDN PBX infrastructure was not only outdated but also expensive to maintain. It lacked the flexibility and advanced features required to meet the needs of a modern healthcare facility. Communication inefficiencies, such as poor call routing and long patient wait times, were impacting both staff and patient experience. Furthermore, the absence of integration with critical hospital systems, such as emergency notifications, meant that the hospital’s communications infrastructure was falling behind the technological needs of the healthcare sector.

With the upcoming 2025 ISDN switch-off, Lymington New Forest Hospital needed a solution that was future-proof, scalable, and capable of handling the increasing demand for efficient and secure communication in a healthcare setting.