Downe House School’s existing telephony system was causing significant operational challenges across the campus. The school, which operates on a large estate, had a legacy PBX system that couldn’t support modern communication needs. The poor call quality and lack of softphone solutions made communication between staff members difficult, particularly when they were spread out across the campus or working remotely. The lack of integration with essential platforms like Microsoft 365 also hindered collaboration, making day-to-day operations more time-consuming.

Another major concern was the limited security features of the existing network. With sensitive student data at risk, the school required a solution that could offer advanced security features such as Multi-Factor Authentication (MFA) and secure communication channels to protect against breaches.