Case Studies
Vital Signs: PuroSearch’s Telephony Upgrade Revitalises Health Recruitment
- Purosearch
The Challenge.
Purosearch’s existing system hindered effective communication between its recruiters and candidates, also lacking the essential reporting capabilities to ensure efficient oversight. Without this data, it was challenging to centrally assess staff/site productivity, client engagement, and other key metrics necessary for data-driven decision-making.
Purosearch
The Solution
IPEX for Recruitment,’ focused hosted telephony system was the ideal choice to modernise Purosearch’s communications and optimise its 50+ users across 3 sites.
At-a-glance presence indicators would ensure colleague visibility, while multi-site ring groups would deliver quicker responses and a ‘one team’ mentality.
The platform’s enhanced call reporting would also deliver historical and real-time reporting, to empower managers with detailed data on recruiter activity, as well as:
- Voice/video with automatic recording
- Chat Journaling (Chat, WhatsApp, SMS)
- Barge, Listen, and Whisper functionality.
- 24/7 support and X-hour SLAs
The Results
Adopting IPEX for Recruitment delivered a wide range of improvements for Purosearch.
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Consolidated communications across all sites
With all of Purosearch’s communications now in one platform, has enabled the team to establish multi-site departments and facilitate seamless transfers to colleagues throughout the growing organisation.
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Improved reporting and analytics
Purosearch’s management team are empowered to analyse staff working levels, track client engagement, and assess performance, leading to better resource allocation and strategy development via data-driven decision-making.
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Built-in softphone apps
Purosearch staff can now work effectively from home, ensuring uninterrupted service while also improving staff productivity and business continuity. And the implementation of IPEX for Recruitment has not only resolved the challenges faced by Purosearch but also elevated its operational capabilities, transforming it into a more modern, efficient, and client-focused recruitment agency.
With a new hosted telephony solution in place, Purosearch is better equipped to meet the demands of its clients and candidates while it has a range of tools at its fingertips to continually assess and optimise internal operations for continued growth and success.
