Bright Futures was struggling with an outdated ISDN-based telephony system that not only hindered staff productivity but also limited communication across its multiple sites. As an organization that offers critical care and education services, seamless communication between staff, residents, and external contacts is vital. However, the old system made it difficult for staff to collaborate efficiently, and the absence of robust Mobile Device Management (MDM) made managing the mobile fleet across the organization a challenge. The lack of reliable internet across some locations was another barrier, preventing both staff and residents from utilizing modern tools and applications, further limiting the charity’s ability to scale and meet its digital transformation goals.

As the 2025 ISDN switch-off approached, the need for an upgrade became more pressing, along with the challenge of safeguarding sensitive information and providing secure, filtered internet access for the organization’s service users.