Livingcity Group faced significant challenges with their previous telephony setup, which was centered around a dated on-premise solution that restricted calls to physical handsets.

This setup prevented the company from embracing modern communication practices, such as remote working and hotdesking. Additionally, slow internet speeds at their Manchester head office and across company mobile devices were causing disruptions, impacting staff productivity and communication with clients. The absence of mobile and PC applications further hindered their ability to work effectively, especially during the pandemic when remote work became essential.

Livingcity needed a modern, scalable communication system that could support their operations both in the office and remotely, improve internet connectivity, and offer the flexibility required for a growing business.