Case Studies
Clearer Paths to Care: Adferiad Navigates Connectivity Challenges
- Adferiad
The Challenge.
Adferiad faced significant challenges with its existing mobile communication services, which drained resources and limited access to critical services. Staff and volunteers frequently encountered signal coverage issues, particularly in remote areas. The previous provider’s inability to offer real-time usage alerts further compounded the problem, as it prevented the monitoring and control of data expenditures, leading to escalating costs.
Adferiad
The Solution
Recognising the need for consistent and reliable network coverage, IPEX recommended a multi-network solution across all its mobile devices, ensuring coverage everywhere.
The ‘Any Network, One Bill’ solution would also ensure reliable connectivity for remote working, even in remote areas, enhancing staff accessibility, productivity, and communication.
The Results
IPEX successfully addressed Adferiad’s telecom challenges and delivered additional benefits, including enhanced staff safety, and simplified mobile device management.
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Reduced Costs
IPEX significantly reduced costs and maximised ROI, dramatically lowering cost per SIM.
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Immediate Support
Dedicated customer contacts gave Adferiad a single point of contact for issues, ensuring resolutions were quick and 24/7 productivity was maintained.
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Enhanced Productivity
Improved network coverage in Wales’ challenging landscapes allowed Adferiad’s staff to stay connected, ensuring uninterrupted communication and productivity.
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Improved Visability
Real-time monitoring and alerts enabled Adferiad to cut data overspend, allowing more resources to be allocated to user-facing services, thus improving the Quality of Care. The IPEX portal provided 24/7 access for admins to make quick changes and monitor spend and usage, ensuring the team remained in control of costs.
Director of Impact & Insights
“IPEX has enabled us to improve the accessibility of our team members, especially where signal isn’t great! All of IPEX’s tech, especially the portal, and the team’s support have proven invaluable, and our team are now assured that help is only a call away. Honestly, we can’t thank IPEX enough!”