Case Studies
Connecting Companions: How IPEX Transformed Emmaus Leeds’ Communication
- Emmaus Leeds
The Challenge.
Before partnering with IPEX, Emmaus Leeds faced significant challenges with their existing communication infrastructure. As a charity providing support and housing for homeless individuals, reliable communication and connectivity were critical to their operations. However, their former platform, Vodafone OneNet, proved to be clunky and inflexible, leading to poor coverage and fragmented communication. Internet services were split between different suppliers, adding complexity and inefficiency to their setup.
This disjointed system made it difficult for Emmaus Leeds to manage their communications effectively, impacting both operational efficiency and the support they could provide to their residents, known as ‘companions’.
Emmaus Leeds
The Solution
PEX provided a comprehensive solution to address the issues faced by Emmaus Leeds. By consolidating all their communication services under one supplier, IPEX simplified their infrastructure and improved overall connectivity. Key components of the solution included:
Dedicated Leased Line
Providing a reliable and high-speed internet connection essential for both operational efficiency and resident support.
Enhanced Internal Connectivity
Extensive LAN work and cabling ensured robust internal connectivity across the premises, while a Wi-Fi upgrade project improved coverage and performance within residential areas.
Transition to VoIP System
Moving from Vodafone OneNet to a more flexible VoIP system, ‘IPEX for Charity’, significantly enhanced communication capabilities, incorporating bespoke features such as a dedicated payphone extension for companions.
The Results
The implementation of IPEX’s solution resulted in several significant benefits for Emmaus Leeds:
-
Support for Companions
The upgraded Wi-Fi and dedicated payphone extension significantly improved the quality of ife for companions, providing them with improved access to essential online services and communication tools.
-
Operational Efficiency
Consolidating all services under one supplier simplified billing and management, reducing administrative overhead and allowing the Emmaus team to focus more on their core mission.
-
Adopting mobile and PC apps…
Enhanced Big Help Project’s flexibility, enabling staff to remain accessible to clients and collaborate with colleagues effectively no matter their location. This has helped teams respond to urgent issues more promptly and empowered staff to have more control over their work/life balance.
