Case Studies
Recruiting Global Success: Venturi Calls in the Perfect Connection
- Venturi
The Challenge.
Venturi’s previous basic telephony solution had limited call management features, failing to support text-based communications or international calling, hindering operational efficiency, and limiting cross-border communication and collaboration.
As a result, Venturi’s global team struggled to efficiently manage incoming and outgoing communications, impeding its ability to effectively engage with candidates and clients. Plus, the lack of comprehensive reporting capabilities forced Venturi to waste significant time exporting call data to CSV files before manually inputting it into Excel spreadsheets. This made analysing call data, making informed business decisions, and tracking user activities, impossible. taking precious time away from engaging candidates and clients.
Venturi
The Solution
After understanding Venturi’s global scope and processes, IPEX recommended ‘IPEX for Recruitment,’ a cloud-based platform that would enable teams to work anywhere, with a range of mobile and desktop softphone apps, empowering them to conduct voice or video calls and send texts, via the internet to minimise costs and ensure global collaboration.
It would also reduce hardware and maintenance costs, and could integrate with Venturi’s CRM, Bullhorn, to streamline processes and optimise candidate and client management:
- Automatic contact creation
- Click2Call within CRM
- Instant contact name displayed on call-in
- Auto-Call Recording
- Automatic account pop-up on call-answer
- Call Journalling (including Date, Time, Direction, Duration, etc.)
- Chat Journalling (including SMS, LiveChat, WhatsApp, etc.)
The Results
Venturi’s migration to ‘IPEX for Recruitment’ enabled Venturi ‘s wider team to overcome collaboration and decision-making hurdles.
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Adopt an Omnichannel Communication Strategy
Integration across video, SMS, and voice calls, allows the team to engage effectively with candidates and clients internationally, and enhance the experience for all.
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Live Reporting
Empowered Venturi managers to Listen, Whisper, and Barge into ongoing conversations, providing real-time insights and in-built wallboards, to enable managers to better react to peak demands and ad-hoc challenges in the day-to-day operation.
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Data-Driven Decision-Making
Powered by advanced reporting capabilities, the solution has removed the need for manual data entry, freeing resources while empowering managers to make better-informed decisions based on accurate, up-to-date call data, improving their strategic planning and overall performance.
